1.1 Changing or cancelling a session
If you need to cancel or change a standard 90 minute session booking, please contact us as soon as possible. We will always try to help where we can, but changes are subject to availability and our capacity limits.
1.2 Refunds for session bookings
Unless stated otherwise at the time of booking, session bookings are typically non-refundable. This is because your places are reserved within a limited capacity venue. If you are unable to attend, please contact us and we will advise whether a reschedule or credit may be possible.
1.3 Late cancellations and no-shows
If you do not attend your session, arrive too late to take part, or choose to leave early, this is treated as a no-show and no refund will be issued. This includes situations where you miss the session due to traffic, parking, weather, personal schedule issues, or arriving after the last entry time.
2.1 Minimum notice
Party bookings require a minimum of 3 weeks’ notice. This allows us to prepare the booking properly, manage capacity, and ensure your party runs smoothly.
2.2 Changes to party bookings
If you need to change your party booking, please contact us as early as possible. We will try to accommodate changes, but we cannot guarantee availability, particularly for weekends and school holidays.
2.3 Party cancellations and refunds
Party bookings involve reserving space and resources, and in some cases exclusive hire. For that reason, cancellations may not be refundable, especially close to the party date. If you need to cancel, please contact us immediately and we will confirm what options are available based on the notice provided and the type of booking.
2.4 Reduced party numbers
If your final guest numbers are lower than expected, we may not be able to reduce charges at short notice, as staffing and preparation are planned in advance. If you expect a significant change in numbers, please tell us as early as possible.
3.1 Seasonal events and ticketed sessions
Some events, holiday sessions, half term activities and special sessions may have different rules, including non-refundable tickets, limited capacity, or named attendee lists. Any event specific cancellation terms will be shown at the time of booking.
3.2 Missed event attendance
If you miss an event booking for any reason, we are unable to refund or transfer tickets unless we have confirmed this in writing in advance.
While rare, we may need to cancel or reschedule a session, party, or event due to circumstances outside our control. This may include safety issues, staffing emergencies, building issues, severe weather, or other operational reasons.
If Seaside Playcafe cancels your booking, we will offer one of the following, depending on the situation:
a rescheduled date or session, or
credit for a future booking, or
a refund where appropriate
Any refund will be limited to the amount paid for the booking itself. We are not responsible for other costs you may have incurred, such as travel, time off work, or third party purchases.
Seaside Playcafe runs 90 minute sessions, with a published last entry time. If you arrive after the last entry time or too late to safely join the session, we may not be able to admit you. This will be treated as a no-show and no refund will be issued.
We understand that families deal with unexpected illness. If you are unwell or your child is unwell, please do not attend. Contact us as soon as possible and we will advise whether a reschedule or credit is available. Any goodwill gesture is at our discretion and may depend on notice given, the type of booking, and availability.
To cancel or request a change, you can do this via your customer portal or contact us using the details below and include:
the name on the booking
the booking date and time
whether you are cancelling or requesting a change
Email: seasideplaycafe@hotmail.com
Phone: +44 7931 036866
Where a refund is agreed, it will be processed back to the original payment method. Timescales can vary depending on your bank or card provider.
We may update this Cancellation Policy from time to time. The version that applies to your booking is the one available at the time you booked, unless we are required to make changes by law.
Monday: Closed
Tuesday: 9:30am to 15:30pm
Wednesday: 09:30am to 17:30pm
Thursday: 09:30am to 15:30pm
Friday: 09:30am to 15:30pm
Saturdays: Stay & Play 9:30am to 15:00pm
Sundays: Parties Only
